Contact us

If you need to contact us you can find how to do this below – we are here to help.

All existing customers can access and manage their loan account (or the loan they’re guarantor for) through the My Loan portal. This is a dedicated customer portal that holds details of the loan account as well as giving you the ability to make payments online. You can also use the portal to request a settlement figure or send a direct message to your account handler and request a callback. If you’d prefer to speak to someone, you’ll find the phone number for our customer care team below.

If you’re an existing customer who feels they might benefit from some extra support, you can visit our Support page to find out how to get in touch with our dedicated specialist support team.

If you’re a new customer and you’d like to discuss your application or have any queries on completing your application, our underwriting team will be more than happy to assist you. You can also contact this team to enquire about topping up your existing loan.

Customer Care Team
Existing customers & payment help
myloan@ukcredit.co.uk
01603 369 250
8am – 6pm Mon to Fri & 9am – 1pm Sat

Prefer pen and paper?
You can write to us at:
UK Credit Limited
Floor 1, Norfolk Tower
48 – 52 Surrey Street
Norwich
Norfolk
NR1 3PA

We hope you find your dealings with us to be friendly, professional, and efficient. Our aim is to deliver a service that is truly exceptional. If you have any feedback about any aspect of the service you have received, please let us know.

If you have any concerns, please bring them to our attention as soon as possible – the sooner we know about them the sooner we can respond. We have a formal complaints procedure to ensure that your complaint is handled quickly, fairly and efficiently. You can contact us at complaints@ukcredit.co.uk